Subscription

How does the Swiss Biolabs subscription work?

When you order with Subscribe & Save selected at checkout, you're joining our subscription — a lower price on every order, and your next supply arrives automatically so your routine stays on track. How it works - Your subscription begins with your first Subscribe & Save order. - We send a new delivery every 4 weeks by default. - You're charged on the same cycle, using the same card and address from your first order. Completely flexible You can change anything, any time: - Adjust the frequency (every 8 weeks, every 12 weeks — whatever fits your routine) - Skip a delivery - Pause for a while - Cancel whenever you like How to manage it Go to swiss-biolabs.com/a/loop_subscriptions, enter the email you used at checkout, and we'll send you a secure login link. From there you'll see your subscription, your next charge date, and every option above. Any trouble? Email support@swiss-biolabs.com and we'll help right away.

How to pause, skip, or cancel your subscription

You're in full control of your Swiss Biolabs subscription. Pause it, skip a delivery, or cancel it yourself — any time, no questions asked. Open your subscription portal Go to swiss-biolabs.com/a/loop_subscriptions Enter the email address you used at checkout. We'll send you a secure login link — click it and you're in. What you can do from there - Skip the next delivery - Pause your subscription — pick it back up whenever you're ready - Cancel any time - Change the frequency — switch to a longer cadence if monthly is too often Every change is confirmed by email, so you always have a record. Can't find the login email? Check your spam or promotions folder. Still nothing? Email support@swiss-biolabs.com and we'll get you into your subscription right away.

I see a charge I don't recognize

Almost every unexpected Swiss Biolabs charge is a subscription renewal. Here's how to check and how to stop it. Most likely: a Subscribe & Save renewal When you placed your first order, Subscribe & Save was selected at checkout. This means we send a new delivery every 30 days and charge the card on file. It's easy to miss if you weren't expecting it — it's also how you got a discount on your first order. Check your subscription Go to swiss-biolabs.com/a/loop_subscriptions, enter the email you used at checkout, and we'll send you a secure login link. Inside the portal you'll see your subscription, your next charge date, and the option to pause, skip, or cancel — all take effect immediately. If no subscription shows up If you log in and don't see a subscription — or you're certain you never selected Subscribe & Save — email us right away at support@swiss-biolabs.com with your order number (starts with SB#). We'll investigate and make it right. If the charge wasn't meant to be there, we'll refund it in full. Please email us before filing a dispute If you file a chargeback with your bank first, the process takes weeks and we lose the ability to refund you directly. A quick email to support@swiss-biolabs.com gets it resolved in days.